Service description
Beyond teaching, Kwong offers professional translation of personal and business documents between English, French, Mandarin, and Japanese. We also provide language consulting for organisations navigating multilingual communication — from reviewing bilingual signage to advising on language policy for staff. All translations are reviewed by a second qualified linguist before delivery.
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What we translate and advise on
Kwong provides professional translation between English, French, Mandarin, and Japanese for both personal and business documents. Whether you need a personal record rendered precisely for a new context or a set of business materials adapted for a multilingual audience, our team of native speakers and formally trained linguists handles each project with the same careful attention.
Beyond document translation, we offer language consulting for organisations navigating multilingual communication. This includes reviewing bilingual signage for accuracy and tone, advising on language policy for staff, and helping teams communicate clearly across language boundaries. Each advisory session is structured around your organisation's specific situation rather than a generic checklist.
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Who this service is for
Individuals relocating to or from Victoria often need certified translations of personal documents — records that must be accurate and credibly attested before a receiving institution will act on them. Professionals preparing contracts, correspondence, or presentations for international counterparts need translations that carry the right register, not just the right words.
Organisations with multilingual staff or customer-facing materials benefit from consulting sessions that identify gaps in their current communication and propose practical, measurable improvements. If your team is drafting a language policy or auditing existing bilingual content, a structured advisory session gives you a clear, expert perspective grounded in applied linguistics rather than guesswork.
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Every translation reviewed by two linguists
Our two-linguist review process is the grain of the work: the first translator renders the document with full attention to meaning, register, and cultural nuance; the second reviews it independently, checking for consistency, terminology, and accuracy against the source. Only after both have signed off does the document move to delivery.
For official purposes, certified translation is available. Each certified translation includes a signed statement of accuracy and the translator's credentials. We recommend confirming the exact requirements of the receiving institution before ordering, as acceptance depends on the specific office and document type.
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Pricing and turnaround
Translation is priced per page, using a standard of 250 source-language words per page, rounded up to the nearest page. Pricing for standard and certified translation, as well as advisory sessions and any applicable rush surcharge, is set out on our price list. Turnaround is quoted per project at the time of your request, so you receive a clear timeline before committing.
For documents with handwritten content, we can proceed provided the script is legible; any legibility surcharge will be stated explicitly in the quote before work begins. No work starts until you have approved both the cost and the timeline in writing.
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Confidentiality and document handling
We understand that personal records, legal documents, and internal business materials are sensitive. A confidentiality agreement is available on request for any project, and our team treats every document with the discretion that professional practice demands. Files are handled only by the linguists assigned to your project.
If you are unsure whether your document qualifies for certified translation or which language pair applies to your situation, we are glad to advise at the quote stage. Bring us the source document and the context — we will tell you exactly what is needed and what it will cost before any work begins.
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How to begin your project
Start by sending us a brief description of your document — its type, source language, target language, and intended use — along with an approximate word count or the document itself. We will review it and return a written quote that includes the per-page count, total cost, and a realistic turnaround estimate.
Once you approve the quote, we assign your project to the appropriate linguist and schedule the second-reviewer stage. You are kept informed at each handoff. Our goal is that when the finished translation reaches you, there is nothing left to correct and nothing left to wonder about.
What the service includes
- Translation between English, French, Mandarin, and Japanese
- Two-linguist review process for every document
- Certified translation available for official documents
- Turnaround estimate provided at quote stage
- Language consulting advisory sessions available
- Confidentiality agreement on request
How We Work
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Initial Enquiry
Contact us by phone or email to describe your goals, timeline, and preferred language. We will identify which programme or instructor is the right fit before you commit to anything.
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Placement Assessment
New students complete a 30-minute placement test — written and spoken — so we assign you to exactly the right level. Business and exam-prep clients also complete a needs analysis.
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Learner Profile and Syllabus
Your instructor builds a detailed learner profile and prepares a custom syllabus or selects the appropriate group level. You receive this document before your first session.
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First Session
Your programme begins. The first session establishes rapport, confirms the level is correct, and sets the pace for the weeks ahead. Adjustments are made immediately if needed.
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Progress Review and Next Steps
At the end of each term or block, you receive a written progress report. We discuss your results and recommend the next stage — whether that is advancing a level, switching format, or adding private sessions.
Price
| Standard document translation (per page) | $85 |
|---|---|
| Certified translation (per page) | $120 |
| Language consulting advisory session (60 min) | $150 |
| Rush surcharge (delivery within 24 hours) | $60 |
Gross prices are for guidance only. You will receive an exact quote before work begins.
Frequently asked questions
What counts as a 'page' for translation pricing?
We use a standard of 250 words per page. Documents are measured on the source-language word count, rounded up to the nearest page.
Are your translations accepted by Canadian government offices?
Our certified translations include a signed statement of accuracy and the translator's credentials. Acceptance depends on the specific office and document type; we recommend confirming requirements with the receiving institution before ordering.
Can you translate handwritten documents?
Yes, provided the handwriting is legible. We may apply a legibility surcharge for particularly difficult scripts, which will be noted in the quote.
