Frequently Asked Questions About Language Instruction in Victoria

Questions About Programmes and Languages

The most common first question is which languages are available. At Kwong Language Studio, instruction is offered in French, Mandarin, Japanese, and English as an Additional Language. Translation services are available between all four of these languages. The second most common question is which programme is right for a given learner. The honest answer is that it depends on your goals, your current level, and your timeline — which is why we recommend starting with an enquiry call rather than selecting a programme from a list. A short conversation will produce a more accurate recommendation than any self-assessment tool.

Questions About Group Sizes and Class Structure

Standard group courses at Kwong are capped at 6 students. Exam preparation cohorts are capped at 4 students. Children's groups are capped at 5 students. These caps are not flexible — we do not add students to a group because it is convenient to do so. If a group reaches its cap before you enrol, you will be offered a place in the next available cohort or an alternative programme. Groups run with as few as 3 students; if only 1 or 2 enrol, those students are offered a transfer to the next term or a credit toward private sessions.

Questions About Online Learning

All programmes at Kwong are available fully online — group courses, private sessions, exam preparation, conversation workshops, and business coaching. Online students receive the same materials, the same instructor feedback, and the same written assessments as in-studio participants. The online experience is not a reduced version of the in-studio programme; it is the same programme delivered through a professional virtual classroom setup. Students from across Canada attend Kwong programmes online.

Questions About Progress and Assessment

Every student at Kwong receives a written progress report at the end of each term or block. For private clients, written feedback is provided after every session. The end-of-term assessment includes specific scores or ratings, a summary of skills developed, an honest account of remaining gaps, and a recommendation for the next stage. Progress is measured against CEFR benchmarks where applicable, giving students a standardised reference point that is recognised internationally. If you want to know exactly where you stand at any point in your programme, your instructor can tell you — precisely.

Questions About Payment and Enrolment

Payment is accepted by credit card, debit card, or bank transfer. Corporate clients can be invoiced per block or monthly. All prices shown are before applicable tax, and itemised receipts are issued for every payment. If you need a specific format for employer reimbursement, let us know in advance. For questions about cancellation and rescheduling, please refer to our Sales Terms — we ask for as much advance notice as possible for private sessions, and group course enrolments are term-based and cannot be paused mid-term.

Questions About Instructors

All Kwong instructors are either native speakers or have near-native proficiency combined with formal academic training in applied linguistics, TESOL, or a related field. We do not hire instructors based on native-speaker status alone — qualifications and teaching skill matter equally. Instructors who lead exam preparation cohorts have personally sat and passed the relevant exams. Business coaching instructors have professional experience in the relevant industry contexts. If you have a specific question about the instructor who would be assigned to your programme, raise it during the initial enquiry call.

Frequently asked questions